Privacy Policy

1. Introduction

Welcome to dotflow.bot ("we", "our", or "us"). We are a technology integration and automation service. We are committed to protecting our interests and defining how we collect, use, and process your data. By using our website and our AI voice agent and workflow automation services, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

We collect information to operate our business effectively and provide you with the best possible service. This includes:

• Information You Provide: Name, email address, phone number, company details, payment information, and any data submitted via forms or during consultations.
• AI Interaction Data: Transcripts, recordings, and metadata from interactions with our AI Voice Agents and automated workflows. You acknowledge that AI interactions are processed and stored by third-party infrastructure providers (such as AI modeling and telephony platforms) for quality, training, and operational purposes.
• Automatically Collected Information: IP addresses, browser types, device identifiers, and browsing behavior on our website. We use cookies and third-party analytics tools — including Google Analytics and Google Tag Manager — as well as Microsoft Clarity, which captures session recordings and heatmaps (mouse movement, clicks, and scrolling) to help us understand and improve how visitors use our site.

3. Use of Information

We use your information strictly at our discretion to: provide, maintain, and improve our services; process transactions; send administrative messages, marketing, and promotional materials; and detect, investigate, and prevent fraudulent transactions and other illegal activities to protect the rights and property of dotflow.bot.

4. Data Sharing and Subprocessors

We share your data with trusted infrastructure providers necessary for our service delivery, including but not limited to AI voice and language-model platforms, telephony and messaging APIs, automation and workflow tools, scheduling software, CRM systems, and hosting platforms. As an integrator, dotflow.bot configures these systems but does not maintain own-hosted data storage for AI interactions. We explicitly disclaim any liability for data breaches, leaks, or mishandling caused by these third-party subprocessors.

5. Limitation of Liability

To the maximum extent permitted by law, dotflow.bot shall not be held liable for any unauthorized access to, alteration of, or the disclosure of your data. While we implement reasonable security measures, no digital system is entirely secure. You provide your data at your own risk.

6. Data Retention

We retain your data for as long as necessary to provide our services, comply with our legal obligations, or until you request its deletion. We reserve the right to delete data that is no longer required for operational purposes at our discretion.

7. Your Rights (GDPR / CCPA / LGPD)

Depending on your location, you may have rights regarding your personal data, including:

• Information access and data portability.
• Correction of inaccurate or incomplete data.
• Deletion ("Right to be Forgotten") of your personal information.
• Objection to processing for marketing purposes.

To exercise these rights, please contact us at the email below.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at: contact@dotflow.bot.